We are proud to mark a significant milestone: HALO AP® earned 94.9/100^* for overall customer rating in the 2026 Best in KLAS Awards – Global Software report for digital pathology. Because KLAS distinction is driven entirely by direct customer feedback, this recognition reflects the real-world performance, reliability, and impact of our platform in daily pathology practice. Although an eligibility technicality prevented us from receiving the official Best in KLAS®^1,* designation this year, achieving straight ‘A’ grades^* across all customer experience pillars is a powerful validation of the trust our customers place in our technology and our team. More importantly, this recognition energizes us. It reinforces that we are building the right solutions at the right time and positions us to accelerate innovation, deepen partnerships, and continue advancing precision diagnostics worldwide.

This distinction did not happen by chance, it reflects a deliberate commitment to excellence across every dimension KLAS measures, with “A” ratings^* across all six categories, HALO AP® continues to set a high standard for user experience in digital pathology.

• How HALO AP® Earned an “A” Rating^* Across all Six Customer Experience Pillars Culture (A+^*): Our customers work with a team that is responsive, collaborative, and genuinely invested in their success. Unlike companies that overpromise and underdeliver, our non-commissioned sales team builds lasting relationships grounded in trust and long-lasting results.
• Loyalty (A+^*): This is consistent throughout our entire product portfolio, and HALO AP® is no exception. Customers who choose our solutions would do so again without hesitation and confidently recommend us to their peers.
• Operations (A^*): Deploying clinical software systems is complex, but Indica Labs simplifies the process with turnkey cloud deployments, robust on-prem IT support, and deep integration expertise with all major LIS vendors.
• Product (A^*): Developed by a company founded on AI expertise, HALO AP® is AI-native from the ground up, not retrofitted like competing solutions. Its Lab Logic workflows drive meaningful cost and time efficiencies while providing trusted performance and reliable, leading-edge innovation, tailored to your laboratory’s needs.
• Relationship (A+^*): Our team is incentivized and measured collectively, fostering shared accountability at every level. While we’re a leader in digital pathology, we continue to deliver a responsive, personalized small-company experience.
• Value (A+^*): Most HALO AP® customers start small and expand their use of the platform as they see measurable returns on investment and long-term strategic value through improved precision care, reduced turnaround times, and enhanced end-user satisfaction.

KLAS doesn’t just assess software features, it evaluates the full customer experience. Earning consistent “A” grades^* across every category reflects our holistic approach to building and supporting our customers wherever they are on the digital pathology continuum.

Thank You to Our Customers

We want to sincerely thank the customers who shared their feedback through the Best in KLAS Awards – Global Software report. Your insights help shape our roadmap, strengthen our platform, and reinforce our mission to advance digital pathology through powerful, dependable clinical software.

HALO AP®, our diagnostic digital pathology platform, earned a 94.9/100^* rating and received “A” grades^* across all six KLAS categories, a milestone we are proudly celebrating.

*Limited data

References

1. KLAS Research, LLC. 2026 Best in KLAS Awards – Software and Services. February 4, 2026. Accessed [Feb. 6, 3036]. https://klasresearch.com/report/2026-best-in-klas-awards-global-software/3907

Regulatory

​HALO AP® is CE-IVDR marked for in-vitro diagnostic use in Europe, the UK, and Switzerland. HALO AP® is For Research Use Only in the USA and is not FDA cleared for clinical diagnostic use. In addition, HALO AP® provides built-in compliance with FDA 21 CFR Part 11, HIPAA, and GDPR. WBS-MAR-000018v2